A Message from our Founders
We understand this is an unprecedented challenging time for our customers, our team and the wider community and since you're part of our family we’d like to give you an update on our current circumstances.
Icon By Design remains fully operational, although with extra health measures in place, with our on-line store open 24/7. We are taking every precaution and following all advice from the Australian Government and health officials to keep our customers and team safe – and we will continue to do so. Our team is also committed to communicating any change to our operations to you as they develop.
Our teams are well and in good spirits, our Sydney and Melbourne stores are open with CovidSafe health measures in place, our beautiful products are in stock, our factories are running with shipments on their way, and our customer deliveries are continuing.
Self-isolating? Social distancing? Unable to get into one of our stores? No problem, our online store is open 24/7. Our customer care team is available and ready to help you with orders or any questions you may have.
Our delivery partner, Designer Transport, is taking proactive safety measures including strict hygiene practices, social distancing and contactless delivery arrangements to ensure customers and delivery teams are kept safe.
We’re committed to customer service from a distance so you can reach out to us via:
- Live chat on our online store
- Email us at CustomerCare@IconByDesign.com.au
- Phone us on 1300 715 719
- Stay updated on Facebook and Instagram
Additionally, if you would like a video consultation to see specific products we are more than happy to accommodate this – it's something we already do for customers who live afar. Just click here to arrange your video consutation.
We will be sharing updates as they develop via our social channels:
As a family owned and operated Australian business and from our family to yours, we thank you for your support during these uncertain times. Please know that we’re here for you. If we can help in any way, please get in touch.
David & Adam Light
Founders, Icon by Design