Pre-Order Update | Icon By Design

 

Pre-Order Update

It’s been a while since we checked in with you and we hope you’re well. With the current socio-economic climate we’ve had some enquiries from customers about the assurance of pre-ordering furniture items – which is understandable in the new normal.

The Icon By Design team would like to reassure you that when you pre-order items with us, you’re in safe hands. Our pre-order business model is structured for great value with delivery certainty. What’s more, we’ve got exciting plans on the horizon. We’re currently investigating new markets, employing more staff across various departments and designing new furniture collections in response to customer feedback.

So, how does our unique pricing model work and how can you benefit? When you order with us, it allows us to cut out the middlemen. By pre-ordering it minimises the need for loans and saves on warehouse costs. We pass on these savings to you by giving you a 20% discount on the ‘Buy Now’ price. Win-win!

If you're considering pre-ordering or have already placed a pre-order, rest assured, we’re meeting our specified delivery dates and we have shipments on the way to Australia regularly. Our customer satisfaction score was 82 for last month, while the furniture and homewares industry average was 26.

Have a question? Get in touch with our friendly team by emailing us at customercare@iconbydesign.com.au or calling us on 1300 715 719.

As a family owned and operated Australian business and from our family to yours, we thank you for your support during these uncertain times. Please know that we’re here for you. If we can help in any way, please get in touch.

David & Adam Light

Founders, Icon by Design

PS. You’ll be happy to know that the newly reinstated COVID-19 lockdown restrictions in Victoria will not affect the delivery of your order.

 

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