Shipping Precautions | Icon By Design

Online Store OPEN

We Are Continuing To Ship Across Australia

Our Sydney store is open, and our Melbourne store will reopen for shopping on 30th October in line with the easing restrictions on retail shopping from that date.

Our Online Store is open 24x7 and we are shipping across Australia and our delivery timeframes are not affected. During periods of lockdowns, shipping is considered by the government as an Essential Service and deliveries are proceeding as normal.

We do have additional precautions for deliveries in place, however, this does not impact delivery timeframes.

The health and safety of our people and customers in the communities in which we operate is our priority.  We have implemented additional CovidSafe measures with our delivery teams.

Our delivery partner, Designer Transport, is taking measures to ensure the safety of our customers and their staff alike during the current situation. With that, they have advised us of the following changes to our delivery process going forward:

Signatures will not be obtained by the delivery team at time of delivery. Alternative delivery process will be applied as follows:

  1. Customers will be screened for COVID symptoms and isolation requirements prior to scheduling their delivery.
  2. All delivery teams will wear masks during the duration of their shifts, including the process of delivery to customers.
  3. Delivery teams will be regularly sanitising their hands before and after each delivery is completed.
  4. The delivery team will ring your bell, and they will wait for recipient of the furniture to attend.
  5. The delivery team will proceed with the delivery. We ask that a minimum of 1.5 metres distance from the delivery team is maintained.
  6. Customers are welcome to request a fully contactless delivery to the exterior of their home if preferred and can make this request at any stage leading up to the arrival of their delivery, including when the delivery team arrives at their home.
  7. In place of a signature, photographs of the delivered items will be taken as proof of delivery.
  8. The driver will request and record the name of the person accepting delivery.

Icon By Design and Designer Transport are concerned about the wellbeing of our staff, customers and the general public and hence doing our part to reduce the overall risk to the community.

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