Shipping Precautions | Icon By Design

Melbourne & Online Store OPEN

We Are Continuing To Ship Across Australia

Our Melbourne store is OPEN, while our Sydney store is open for Store pick-ups only.

Our Online Store is open 24x7 and we are shipping across Australia and our delivery timeframes are not affected. During periods of lockdowns, shipping is considered by the government as an Essential Service and deliveries are proceeding as normal.

We do have additional precautions for deliveries in NSW and Victoria, however, this does not impact delivery timeframes.

The health and safety of our people and customers in the communities in which we operate is our priority.  We have implemented additional CovidSafe measures with our delivery teams.

Our delivery partner, Designer Transport, is taking measures to ensure the safety of our customers and their staff alike during the current situation. With that, they have advised us of the following changes to our delivery process going forward:

At both Icon By Design and Designer Transport we are committed to continuing deliveries throughout our network and if we experience any disruptions, we will keep all clients updated.

Update Monday 19th July 2021: For all deliveries in NSW and Victoria, the following changes are being made to our delivery process:

Signatures will not be obtained by the delivery team at time of delivery. Alternative delivery process will be applied as follows:

  1. All deliveries in NSW and Victoria will be strictly contactless, and to the door of the delivery address only. During this time there will be no inside delivery, or assembly and carton removal servics.
  2. All delivery teams will wear masks during the duration of their shifts, including the process of delivery to customers.
  3. Delivery teams will be regularly sanitising their hands before and after each delivery is completed.
  4. The delivery team will ring your bell, and they will wait for recipient of the furniture to attend.
  5. The delivery team will proceed with the delivery. We ask that a minimum of 1.5 metres distance from the delivery team is maintained.
  6. In place of a signature, photographs of the delivered items will be taken as proof of delivery.
  7. The driver will request and record the name of the person accepting delivery.

Please note that the process above will apply to all deliveries completed by Designer Transport in NSW and Victoria.

Icon By Design and Designer Transport are concerned about the wellbeing of our staff, customers and the general public and hence doing our part to reduce the overall risk to the community.

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