Product Guarantee

We focus on providing our customers with quality crafted wood furniture. We only use top-grade materials and trusted craftsmen. Each and every item is thoroughly checked by our quality control team before it is packaged, ready to be shipped - we have a 100% quality inspection program. And any queries you may have will be answered quickly and accurately. 

To give you piece of mind, we offer two (2) year warranty on all the Icon By Design products.

What do I do if I have a warranty question?

We make it very easy for you to address any concern you may have:

  • Contact our very friendly customer service team by emailing CustomerCare@IconByDesign.com.au with photos of the item. You can, of course, call us on 1300 715 719 or contact us via our Chat facility in our web store.
  • We will discuss your concern and gain an understanding of the issue you are facing.
  • We will arrange either for the item to be inspected, or for it to be picked up for return to us.
  • We will review the item and confirm whether it will be repaired or replaced.
  • And we undertake to keep you informed every step of the way.