Shipping Options

At Icon By Design we understand that our customers have different needs when it comes to delivery of their items.

We realise that shipping can be a significant part of the overall price and we have managed to greatly reduce the shipping cost as compared to our competitors. To achieve this low cost shipping we request that you be in a position to assist the courier getting your order from the truck to your front door.

We offer the following shipping options:


 Pick up from our Warehouse

You are welcome to pick up from our warehouse at no charge. Our warehouse address is:
      Unit A3, 57-65 Templar Rd,
      ERSKINE PARK, NSW 2759.
As this is a 3rd Party Warehouse, please get in touch with us and we will advise once your order is ready to be collected with instructions regarding pick up.

Please note as this is a 3rd party warehouse, one can only collect from 8am to 4pm Monday to Friday


 Supa Centa Store Pickup

We now have a pickup service for those who wish to pick up the items in store in Sydney.

We can organise this for an additional fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.


 Furniture Shipping Service

This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts). Our provider, RA Logistics, will contact you beforehand to give you an estimated delivery time window. This is generally done the day before delivery.

You can also request a call on approach (30 minutes to 1 hour before expected arrival).

The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.

We can also arrange for your order to be delivered on a Saturday for an additional $40.

Here at ICON BY DESIGN we pride ourselves on the quality and craftsmanship of our products and apart of the quality and craftsmanship, these products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.

RA Logistics delivers within NSW and Melbourne.


 Grace Transport – Premium Service

This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts).

The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.

These products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.


 Star Track Shipping Service

This service is an option if you are ordering items that are relatively light (e.g. Dining Room Chairs) or you can provide assistance to the courier to offload your delivery.

You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.

The courier may not be able to specify an exact day or time that delivery will be made and tends not to call before delivery. As they don’t offer a Hand Unload service there is an expectation that you will be able to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door.

We don’t recommend using this service if you need delivery in a specific time window, are not in a position to assist the driver or live at an address that is difficult to access (e.g. an apartment complex, have a long driveway, etc.). The obligation is that goods will be delivered to a specific ground floor location (such as your front door), although you may encounter a cooperative driver who will carry the goods into the premises.

This service is provided by Star Track Express.


 Toll Express Shipping Service

This service does offer a Hand Unload but you may still need to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door. Whilst you may encounter a cooperative driver, the obligation is that goods will be delivered to a specific ground floor location (such as your front door).

You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.

This service is provided by Toll Express.


If you have any questions please don’t hesitate to contact us by emailing CustomerCare@IconByDesign.com.au or calling 1300 715 719.