We focus on providing our customers with quality crafted wood furniture. We only use top-grade materials and trusted craftsmen. Each and every item is thoroughly checked by our quality control team before it is packaged, ready to be shipped. We have a 100% quality inspection program and any queries you may have will be answered quickly and accurately.
To give you peace of mind, we offer retail customers a two (2) year warranty on all the Icon By Design products.
What do I do if I have a warranty question?
We make it very easy for you to address any concern you may have:
- Contact our very friendly customer service team by emailing CustomerCare@IconByDesign.com.au with photos of the item. You can, of course, call us on 1300 715 719 or contact us via our Chat facility in our web store.
- We will discuss your concern and gain an understanding of the issue you are facing.
- We will review the item and confirm whether it will be repaired or replaced.
- And we undertake to keep you informed every step of the way.
Modification, improper assembly, omission of parts and/or hardware, or use for purposes other than those expressly stated which results in any malfunction, damage, or other issues, are not covered by the warranty.
Products purchased for non-domestic and commercial settings have a six (6) month warranty.