Product Warranty
We offer a two (2) year warranty on all the IconByDesign products. Our warranty policy is designed to cover any manufacturing defects that may arise during the specified warranty period.
Warranty Exclusions
- Ordinary wear-and-tear, product modifications, damage resulting from negligence or use for purposes beyond the product's design or description.
- Damage of parts caused by exposure to water or weather.
- Failure to follow the product assembly instructions or IconByDesign’s furniture care instructions.
- Minor variations in product colour, grain or finish.
- Damage occurring during your own transportation of goods. This includes any damages by third party transport carriers that you engage with, and pay for directly to complete your delivery.
- Products that are relocated from your original delivery address, to an alternative address, outside of IconByDesign's serviceable area.
- Any products sold as floor stock or in a warehouse sale setting.
- Products purchased for non-domestic and commercial settings have a six (6) month warranty.
How to Make a Claim
To raise a claim, please contact us. We’ll request specific photos and/or videos to help us understand the issue and offer the best resolution.
Once we have assessed your claim, we will determine whether a part has failed due to a defect or wear and tear and whether a component or product should be repaired, compensated or replaced.
