The pandemic has had a significant impact on our warehouse and delivery partners, and they are understaffed at this time. As a result, deliveries could unfortunately be pushed back by one to two weeks. We wish to show full transparency and kindly ask for your patience and understanding as we work with our warehouse and delivery partners to get the orders picked and shipped to you.
At Icon By Design we understand that our customers have different needs when it comes to delivery of their items. We realise that shipping can be a significant part of the overall price and we have managed to reduce the shipping cost as compared to our competitors.
Please note that orders are delivered in a single shipment. If items in the order have differing Consignment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.
We offer the following shipping options:
Designer Transport – Premium Service
This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts).
The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.
These products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.
Designer Transport can also remove all cartons for an additional fee, recycling all packaging material.
Please email our customer care team at CustomerCare@IconByDesign.com.au or calling us on 1300 715 719 for further details about adding these services.
Pick up from our Sydney Warehouse
You are welcome to pick up from our Sydney warehouse at no charge. Our warehouse address is:
Dock 13, 50 Old Wallgrove Road
EASTERN CREEK, NSW 2766.
As this is a 3rd Party Warehouse, please get in touch with us and we will advise once your order is ready to be collected with instructions regarding pick up.
Please note as this is a 3rd party warehouse, one can only collect from 8-11am to 2-4pm Monday to Friday.
Supa Centa Store Pickup
We have a pickup service for those who wish to pick up the items from our store at the Supa Centa Moore Park in Sydney.
We can organise this for an additional fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.
Please note that this service is limited to orders with a total weight of less than 30kg.
Melbourne Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Cambellfield, Victoria. The address of our depot in Melbourne is:
Unit B / 209 Barry Road, Campbellfield 3061
The opening hours are: Monday – Friday 9:00am – 2:00pm
The cost of this service covers the transport fees from our Sydney warehouse to Designer Transport's Melbourne Depot and is dependent on the total size of your order, with a minimum charge of $59.
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Brisbane Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Coopers Plains, Queensland. The address of our depot in Brisbane is:
11 Annie St., Coopers Plains QLD 4108
The opening hours are: Monday – Friday 9:00am – 2:00pm
The cost of this service covers the transport fees from Sydney Warehouse to the Brisbane Designer Transport Depot and is dependent on the total size of your order, with a minimum charge of $59.
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Toll Express Shipping Service
This service does offer a Hand Unload but you may still need to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door. Whilst you may encounter a cooperative driver, the obligation is that goods will be delivered to a specific ground floor location (such as your front door).
You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.
This service is provided by Toll Express.
Packaging Material
All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.
All elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials.
Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.
If you have any questions please don’t hesitate to contact us by emailing CustomerCare@IconByDesign.com.au or calling 1300 715 719.
1300 715 719
Showrooms
Melbourne: Richmond
