Our Shipping Options

At Icon By Design we understand that our customers have different needs when it comes to delivery of their items. We realise that shipping can be a significant part of the overall price and we have managed to reduce the shipping cost as compared to our competitors.

Please note that orders are delivered in a single shipment. If items in the order have differing Shipment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.

Home Delivery

  • White Glove Delivery Premium Service

    Our premium White Glove delivery service offers a scheduled day of delivery to your room of choice by a 2 man team as well as assembly and packaging removal for all products in your order. Our delivery partner will be in contact with you after dispatch to organise a suitable date for delivery. This service provides an estimated window of time for delivery one business day prior. On the morning of delivery you will receive a live tracking link.

    Available in select metro areas only.

  • Room of Choice Standard Service

    This service offers room of choice delivery on a scheduled day with live tracking. The 2 man delivery team will bring your boxes in via stairs or lift as long as it is safe and accessible. The delivery partner will choose the delivery date and give you a 3-hour window for when your delivery will take place.

    This service doesn't include unpacking, assembly or rubbish removal.

    Available in metro areas only.

  • Front Door Delivery Economy Service

    Our economy shipping option is to the first door on street level of your delivery address. Delivery is during business hours Monday to Friday, excluding public holidays. If you are not home, the driver may leave the item in a safe place. You may need to assist the driver with heavy or bulky items in your order.

    Most orders will provide online live tracking, although this varies depending on your area. This is the only option in regional area.

    This service doesn't include bringing items inside, assembly, packaging removal or delivery on a specific date.

Pick Up

  • Pick up from our Sydney Warehouse

    You are welcome to pick up from our Sydney warehouse at no charge.

    Once your order is placed, and the items ordered are available, you will receive a confirmation email within approximately 2 business days advising you how to schedule your collection.

    Please note: As this is a third-party warehouse, collections are available only between 9am and 3pm, Monday to Friday.

  • Moore Park Supa Centa Showroom Pick up

    We have a pickup service for those who wish to pick up small items from our showroom at the Supa Centa Moore Park in Sydney.

    Please contact us for additional details, or to place an order for pick up at the showroom.

    More about our Sydney showroom 

Packaging Material

  • All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.

    These elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials. Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.