Shipping policy
At IconByDesign we understand that our customers have different needs when it comes to delivery of their items. We offer a range of shipping options.
Please note that orders are delivered in a single shipment. If items in the order have differing Shipment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.
Please email our customer care team at customercare@iconbydesign.com.au or call us on 1300 715 719 if you have any questions about these services.
We offer the following shipping options:
 White Glove Delivery
The products will be brought into your home / office / apartment, positioned as instructed and assembled by a furniture specialised delivery crew. There is no need to assist the crew delivering your items.
Our delivery partner will assemble the items and remove all cartons, recycling packaging material.
 Room of Choice Delivery
You will be contacted to select a delivery date.
The products will be brought into your home / office / apartment by a furniture specialised delivery crew and positioned as instructed. There is no need to assist the crew delivering your item/s.
 Front Door Delivery
This delivery service includes safe delivery of your order by a furniture specialised delivery crew to the front door of your delivery address.
Delivery Monday to Friday. Most of our Front Door carriers offer online tracking, though this varies on your delivery area.
 Pick up from our Sydney Warehouse
You are welcome to pick up from our Sydney warehouse at no charge. Our warehouse address is:
      24 Bernera Road
   PRESTONS, NSW 2170
Once your order is placed, and the items ordered are available, you will receive a confirmation email within 2 business days advising you how to schedule your collection.
Appointment required: Please note as this is a 3rd party warehouse, one can only collect by appointment from 9am - 3pm Monday to Friday.
 Supa Centa Store Pickup
We have a pickup service for those who wish to pick up the items from our store at the Supa Centa Moore Park in Sydney.
We can organise this for a fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.
Please note that this service is limited to orders with a total weight of less than 30kg.
 Melbourne Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Cambellfield, Victoria. The address of our depot in Melbourne is:
      Unit B / 209 Barry Road, Campbellfield 3061
      The opening hours are: Monday – Friday 9:00am – 2:00pm
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
Please note: Items must be collected within 10 business days of arrival at the collection point. Orders uncollected after 10 business days will be subject to additional fees for storage.Â
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Packaging Material
All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.
All elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials.
Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.
If you have any questions please don’t hesitate to contact us by emailing customercare@iconbydesign.com.au or calling us on 1300 715 719.
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