Our Awards

Telstra Business Awards

Telstra Business Awards - 2019, 2018 & 2017 Finalist

“Every year since the Telstra Business Awards started in 1992, they have been a place for Australia’s remarkable small and medium-sized businesses to gather to explore their dreams and their realities. The Awards continue to be a way for these businesses to step outside the day to day business operations, to ask big questions, and to celebrate what they have achieved.

I have had the privilege of meeting many of the businessmen and women who have taken part in the Awards over the years and I never stop questioning how each one of them is unique and marvelling at their diversity and drive.

The Award finalists inspire us all because of their ability find new and better ways to do things, their persistence and resilience, their courage to take risks, and their incredible talent and commitment. That is why the Telstra Business Awards are important. They showcase the very best of Australia’s small and medium business talent.

I celebrate the contribution they are making as they set the standard for the future.

What is great is that so many of the businesses involved in the Awards process have gone on to do remarkable things."

Andrew Penn

Chief Executive Officer


Houzz Customer Service Award

Best of Houzz: Winner
2020, 2019 & 2018
Customer Service

"The Houzz community selected a phenomenal group of Best of Houzz award winners, so this year's recipients should be very proud,” said Liza Hausman, vice president of Industry Marketing for Houzz. “Best of Houzz winners represent some of the most talented and customer-focused professionals in our industry, and we are extremely pleased to give them both this recognition and a platform on which to showcase their expertise."

The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. The Customer Service honors are based on several factors, including the number and quality of recent client reviews.

A “Best Of Houzz” badge appears on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.

Houzz Customer Service Award

Inside Retail - Retailer Awards 2022, 2021
Best Customer Service Team

The award recognises and validates our commitment to our customers. At Icon By Design, customer centricity is at the heart of our business and we believe consumer happiness is fundamental to the success of the company. When feedback is received, both positive and negative, it is acknowledged, analysed and actioned with the highest priority. Even if a customer is yet to purchase from us, we aim to make their interaction with us as enjoyable and enriching as possible.

Australia Retail Innovators Award

Australian Retail Innovators Award - 2021 & 2019: Customer Experience

Icon By Design is a Finalist for the Australian Retail Innovators award in 2021 and 2019. We have been recognised as an innovative Australian retailer in the category of "Customer Experience".

Icon By Design is featured in the Australian Retail Innovators Showcase publications in 2021 and 2019.

This award is issued by the Ebeltoft Group of International Retail Experts and their Australasian associate, the Retail Doctor Group. The Ebeltoft Group is the alliance of 20 leading retail consulting companies worldwide. Ebeltoft Group conducts various global research and benchmark studies on topical retail issues. 

Retailer of the Year Award

Retailer of the Year Award - Winner

The annual Gift & Life Instyle Awards (GALA) is a recognition of the creative excellence of Australia’s vibrant and innovative retail industry. The awards are an opportunity for GALA to shine a spotlight on the exceptional talent and achievements within our community and congratulate our peers on their hard work and determination shown throughout the year.

The Retailer of the Year Award recognises an exceptional retail business plus their outstanding commitment to the industry. Icon By Design won this award in 2017, a year after opening our first Sydney store.

ORIA Best In-store Initiative Award

ORIA Best In-store Initiative Award - Finalist

The Online Retail Industry Awards recognises the retail business leaders in Australia, to showcase the great work that they have achieved and to celebrate their successes.

Icon By Design was recognised for their Customer Service driven in-store initiative and the exceptional scores being achieved in their customer service rating. Icon By Design utilises the Net Promoter Score (NPS) methodology. The average score for Australian retailers is 28. A score above 60 is considered world-class. Icon By Design consistently achieves a score in excess of 80.