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We offer a two (2) year warranty on all the Icon By Design products. Our warranty policy is designed to cover any manufacturing defects that may arise during the specified warranty period.
Warranty Exclusions
- Ordinary wear-and-tear, product modifications, damage resulting from negligence or use for purposes beyond the product's design or description.
- Damage of parts caused by exposure to water or weather.
- Failure to follow the product assembly instructions or Icon By Design’s furniture care instructions.
- Minor variations in product colour, grain or finish.
- Damage occurring during your own transportation of goods. This includes any damages by third party transport carriers that you engage with, and pay for directly to complete your delivery.
- Products that are relocated from your original delivery address, to an alternative address, outside of Icon By Design's serviceable area.
- Any products sold as floor stock or in a warehouse sale setting.
- Products purchased for non-domestic and commercial settings have a six (6) month warranty.
How to Make a Claim
To raise a claim, please contact us. We’ll request specific photos and/or videos to help us understand the issue and offer the best resolution.
Once we have assessed your claim, we will determine whether a part has failed due to a defect or wear and tear and whether a component or product should be repaired, compensated or replaced.
