At Icon By Design we understand that our customers have different needs when it comes to delivery of their items.
We realise that shipping can be a significant part of the overall price and we have managed to reduce the shipping cost as compared to our competitors.
Please note that orders are delivered in a single shipment. If items in the order have differing Arrival Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.
We offer the following shipping options:
Pick up from our Sydney Warehouse
You are welcome to pick up from our Sydney warehouse at no charge. Our warehouse address is:
Dock 13, 50 Old Wallgrove Road
EASTERN CREEK, NSW 2766.
As this is a 3rd Party Warehouse, please get in touch with us and we will advise once your order is ready to be collected with instructions regarding pick up.
Please note as this is a 3rd party warehouse, one can only collect from 8am to 4pm Monday to Friday
Furniture Shipping Service
This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts). Our provider, Statewide Logistics, will contact you beforehand to give you an estimated delivery time window. This is generally done the day before delivery.
You can also request a call on approach (30 minutes to 1 hour before expected arrival).
The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.
We can also arrange for your order to be delivered on a Saturday for an additional $40. (Please note Saturday service is only available in the Sydney metro area).
Here at Icon By Design we pride ourselves on the quality and craftsmanship of our products and apart of the quality and craftsmanship, these products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.
Statewide Logistics delivers within NSW and Canberra.
Supa Centa Store Pickup
We have a pickup service for those who wish to pick up the items from our store at the Supa Centa Moore Park in Sydney.
We can organise this for an additional fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.
Please note that this service is limited to orders with a total weight of less than 30kg.
Melbourne Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Cambellfield, Victoria. The address of our depot in Melbourne is:
Unit B / 209 Barry Road, Campbellfield 3061
The opening hours are: Monday – Friday 8:00am – 3:00pm
The cost of this service is dependant on the total size of your order, with a minimum charge of $59.
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Brisbane Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Coopers Plains, Queensland. The address of our depot in Brisbane is:
11 Annie St., Coopers Plains QLD 4108
The opening hours are: Monday – Friday 8:00am – 3:00pm
The cost of this service is dependant on the total size of your order, with a minimum charge of $59.
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Designer Transport – Premium Service
This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts).
The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.
These products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.
Star Track Shipping Service
This service is an option if you are ordering items that are relatively light (e.g. Dining Room Chairs) or you can provide assistance to the courier to offload your delivery.
You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.
The courier may not be able to specify an exact day or time that delivery will be made and tends not to call before delivery. As they don’t offer a Hand Unload service there is an expectation that you will be able to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door.
We don’t recommend using this service if you need delivery in a specific time window, are not in a position to assist the driver or live at an address that is difficult to access (e.g. an apartment complex, have a long driveway, etc.). The obligation is that goods will be delivered to a specific ground floor location (such as your front door), although you may encounter a cooperative driver who will carry the goods into the premises.
This service is provided by Star Track Express.
Toll Express Shipping Service
This service does offer a Hand Unload but you may still need to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door. Whilst you may encounter a cooperative driver, the obligation is that goods will be delivered to a specific ground floor location (such as your front door).
You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.
This service is provided by Toll Express.
If you have any questions please don’t hesitate to contact us by emailing CustomerCare@IconByDesign.com.au or calling 1300 715 719.
Melbourne: Richmond
Sydney: Supa Centa Moore Park
Sydney: Hills Super Centre