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Telstra Business Awards - 2019, 2018 & 2017 Finalist

“Every year since the Telstra Business Awards started in 1992, they have been a place for Australia’s remarkable small and medium-sized businesses to gather to explore their dreams and their realities. The Awards continue to be a way for these businesses to step outside the day to day business operations, to ask big questions, and to celebrate what they have achieved.

I have had the privilege of meeting many of the businessmen and women who have taken part in the Awards over the years and I never stop questioning how each one of them is unique and marvelling at their diversity and drive.

The Award finalists inspire us all because of their ability find new and better ways to do things, their persistence and resilience, their courage to take risks, and their incredible talent and commitment. That is why the Telstra Business Awards are important. They showcase the very best of Australia’s small and medium business talent.

I celebrate the contribution they are making as they set the standard for the future.

What is great is that so many of the businesses involved in the Awards process have gone on to do remarkable things."

Andrew Penn
 Chief Executive Officer
 Telstra

Best of Houzz: Winner
2020, 2019 & 2018
Customer Service

"The Houzz community selected a phenomenal group of Best of Houzz award winners, so this year's recipients should be very proud,” said Liza Hausman, vice president of Industry Marketing for Houzz. “Best of Houzz winners represent some of the most talented and customer-focused professionals in our industry, and we are extremely pleased to give them both this recognition and a platform on which to showcase their expertise."

The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. The Customer Service honors are based on several factors, including the number and quality of recent client reviews.

A “Best Of Houzz” badge appears on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.

Australian Retail Innovators Award - 2019: Customer Experience

Icon By Design is a Finalist for the inaugural Australian Retail Innovators 2019 award. We have been recognised as an innovative Australian retailer in the category of "Customer Experience".

Icon By Design is featured in the Australian Retail Innovators 2019 Showcase publication.

This award is issued by the Ebeltoft Group of International Retail Experts and their Australiasian associate, the Retail Doctor Group. The Ebeltoft Group is the alliance of 20 leading retail consulting companies worldwide. Ebeltoft Group conducts various global research and benchmark studies on topical retail issues.

Retailer of the Year Award - Winner

The annual Gift & Life Instyle Awards (GALA) is a recognition of the creative excellence of Australia’s vibrant and innovative retail industry. The awards are an opportunity for GALA to shine a spotlight on the exceptional talent and achievements within our community and congratulate our peers on their hard work and determination shown throughout the year.

The Retailer of the Year Award recognises an exceptional retail business plus their outstanding commitment to the industry. Icon By Design won this award in 2017, a year after opening their first Sydney store.

ORIA Best In-store Initiative Award - Finalist

The Online Retail Industry Awards recognises the retail business leaders in Australia, to showcase the great work that they have achieved and to celebrate their successes.

Icon By Design was recognised for their Customer Service driven in-store initiative and the exceptional scores being achieved in their customer service rating. Icon By Design utilises the Net Promoter Score (NPS) methodology. The average score for Australian retailers is 28. A score above 60 is considered world-class. Icon By Design consistently achieves a score in excess of 80.

At Icon By Design we understand that our customers have different needs when it comes to delivery of their items.

We realise that shipping can be a significant part of the overall price and we have managed to reduce the shipping cost as compared to our competitors.

Please note that orders are delivered in a single shipment. If items in the order have differing Consignment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.

We offer the following shipping options:

Designer Transport – Premium Service

This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts).

The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.

These products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.

Designer Transport can also remove all cartons for an additional fee, recycling all packaging material.

Please get in touch with our customer care team for further details about adding these services if needed.

Pick up from our Sydney Warehouse

You are welcome to pick up from our Sydney warehouse at no charge. Our warehouse address is:
Dock 13, 50 Old Wallgrove Road
EASTERN CREEK, NSW 2766.
As this is a 3rd Party Warehouse, please get in touch with us and we will advise once your order is ready to be collected with instructions regarding pick up.

Please note as this is a 3rd party warehouse, one can only collect from 8am to 4pm Monday to Friday

Supa Centa Store Pickup

We have a pickup service for those who wish to pick up the items from our store at the Supa Centa Moore Park in Sydney.

We can organise this for an additional fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.

Please note that this service is limited to orders with a total weight of less than 30kg.

Melbourne Click and Collect

We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Cambellfield, Victoria. The address of our depot in Melbourne is:
Unit B / 209 Barry Road, Campbellfield 3061
The opening hours are: Monday – Friday 8:00am – 3:00pm

The cost of this service is dependant on the total size of your order, with a minimum charge of $59.

When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.

While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.

Brisbane Click and Collect

We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Coopers Plains, Queensland. The address of our depot in Brisbane is:
11 Annie St., Coopers Plains QLD 4108
The opening hours are: Monday – Friday 8:00am – 3:00pm

The cost of this service is dependant on the total size of your order, with a minimum charge of $59.

When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.

While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.

Toll Express Shipping Service

This service does offer a Hand Unload but you may still need to assist the driver if you have ordered a heavy item (any item weighing more than 25 kgs) in getting your item off the truck to your front door. Whilst you may encounter a cooperative driver, the obligation is that goods will be delivered to a specific ground floor location (such as your front door).

You will receive a tracking number so you can see an estimated arrival date. You will also be able to see on the morning of delivery that your order is on board the truck and due for delivery that day.

This service is provided by Toll Express.

Packaging Material

All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.

All elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials.

Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.

If you have any questions please don’t hesitate to contact us by emailing CustomerCare@IconByDesign.com.au or calling 1300 715 719.

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